TERMS & CONDITIONS

1. Acceptance

By accessing or using trueandtrusted.co or any associated applications, you agree to these Terms.

2. Nature of Service

2.1 True and Trusted Solutions LLP provides digital educational content. This is not an accredited institution and does not provide medical advice.

2.2 Completion of any course does not constitute formal academic credit, certification, or qualification unless explicitly stated in writing.

2.3 The Services may be used by individual users or by organizations providing access to their employees, clinicians, or associated personnel for training, monitoring, and performance evaluation purposes.

2.4 Where access is provided through an organization, such organization may have visibility into user activity, engagement, and performance data within the platform.

2.5 Organizations are solely responsible for obtaining any necessary consents from their users, employees, or clinicians for data access, monitoring, and performance evaluation.

2.6 The platform provides training and engagement insights only and does not constitute formal evaluation, certification, or performance judgment.

3. Access to Content

3.1 Purchase of content grants access to digital materials for as long as such content is made available on our platform.

3.2 We do not guarantee lifetime access, uninterrupted availability, or continued hosting of any specific content.

3.3 We reserve the right to modify, update, restructure, replace, remove, migrate, or discontinue content or platform access at any time without prior notice, and no liability shall arise from such changes.

3.4 True and Trusted Solutions LLP is under no obligation to restore access to previously purchased content where such content is no longer hosted, supported, or made available.

3.5 Users are responsible for maintaining access to their account credentials, registered email, and compatible devices. True and Trusted Solutions LLP shall not be responsible for loss of access arising from user-side issues.

3.6 True and Trusted Solutions LLP makes no representation or warranty regarding the completeness, structure, format, or specific expectations of any content provided.

4. Platform Dependency

4.1 Access to the Services may rely on third-party providers.

4.2 We are not responsible for platform outages, login failures, data loss, or service interruptions caused by such third-party providers.

4.3 True and Trusted Solutions LLP does not guarantee compatibility with all devices, operating systems, or future software updates, and users are responsible for ensuring their device meets the necessary requirements.

5. No Service Guarantee

5.1 We do not guarantee uninterrupted service, error-free operation, or continued availability of the application or website.

5.2 All services are provided on an “as is” basis.

5.3 True and Trusted Solutions LLP shall not be liable for any failure or delay in performance due to events beyond reasonable control, including technical failures, third-party outages, regulatory changes, or other unforeseen events.

6. Payments and Refunds

6.1 All purchases are for digital access to content.

6.2 Refunds are governed by the Refund and Cancellation Policy.

7. Intellectual Property

7.1 All frameworks, tools, content, and materials are proprietary to True and Trusted Solutions LLP or its licensors.

7.2 Users are granted a limited, non-transferable, non-exclusive license for personal use only and may not reproduce, distribute, teach, or commercialize any content without prior written consent.

7.3 Access is granted to a single user and may not be shared unless explicitly permitted.

8. No Medical or Outcome Liability

8.1 The content provided is for educational and communication training purposes only.

8.2 True and Trusted Solutions LLP is not responsible for clinical decisions, patient outcomes, or business outcomes resulting from the use of the content.

8.3 Users remain solely responsible for applying their professional judgment in any clinical or professional setting.

8.4 Where the Services are used in a business or institutional setting, True and Trusted Solutions LLP shall not be responsible for how organizations interpret, use, or act upon user performance data, analytics, or insights derived from the platform.

9. Data and Analytics Disclaimer

9.1 While reasonable efforts are made to ensure accuracy, True and Trusted Solutions LLP does not guarantee that analytics, tracking data, or performance metrics are error-free, complete, or up to date.

10. Limitation of Liability

10.1 To the maximum extent permitted by law, True and Trusted Solutions LLP shall not be liable for indirect, incidental, special, or consequential damages, including loss of data or loss of access.

10.2 The total liability of True and Trusted Solutions LLP shall not exceed the amount paid by the user for the relevant service.

11. Termination

True and Trusted Solutions LLP may suspend or terminate access to the Services at any time without prior notice or liability.

12. Governing Law

These Terms shall be governed by the laws of India.